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Refund Policy

REFUND POLICY

Note : Refund is not applicable to any dresses purchased at Urbanchic in any case. If you have received the damaged product or wrong product, please send it back to us with your order no. After sending the product back to us, & delivered to us we shall send you a fresh piece. Please use a pocket friendly courier service to send the product back.

Please email us at or WhatsApp at +91 94685 90026 to exchange the product. PLEASE DO NOT FORGET TO MENTION YOUR ORDER ID.

    1. Return not accepted if Customer does not like the material or color of the dress, we suggest that the customer should read the product description before ordering.
    2. Return not accepted if customer wants to exchange the dress with different dress.
    3. Return not accepted if customer does not like the Cloth Material of the dress. Please read the description before ordering.
    4. Return not accepted if customer is not satisfied as we commit to deliver what we have displayed and for the prices we have charged is the best possible.
    5. Return not accepted if the product is washed and worn.
    6. NO REFUND, RETURN & EXCHANGE FOR THE PRODUCTS BOUGHT USING DISCOUNT CODES
    7. ANY SMALL ISSUES LIKE TASSELS PULLED, DAMAGED ZIP OR ANY OTHER SMALL ISSUE, WE DO NOT ACCEPT RETURNS FOR THAT AS THAT MIGHT HAPPEN DURING TRANSIT OF THE PRODUCT. YOU CAN EASILY FIX IT OR GET IT FIXED
    8. The item should be dispatched back to us within 7 days after delivery and only after receiving the garment you will receive an email with the voucher code which you can redeem while placing the new order.
    9. If we are unable to fulfill the order in 20 days due to any reasons, it shall be canceled.
    10. The prepaid orders shall be canceled and the refund will be initiated. If the customer doesn’t receive the refund, please reach us on Whatsapp +91-94 685 90 026 for faster assistance. (it takes 7-8 days for the amount to reflect back in your account)
    11. For any complaints strictly regarding refunds, it can be emailed at info@urbanchic.in and the concerned person will assist on priority.

Cancellation by the Urbanchic

Please note that there may be certain orders that we are unable to accept/fulfill and must cancel.

We reserve the right at our sole discretion to refuse or cancel any order for any reason.

Some situations that may result in your order being canceled

Include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verification or information before accepting any order.

We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

If your order is canceled after your credit card has been charged the said amount will be reversed back in your Bank/Card Account (for e.g. 5-7 working days).

The customer agrees not to dispute the decision made by Urbanchic and accept Urbanchic’s decision regarding the cancellation.

OUR OFFICE ADDRESS

9, Priyadarshini Nagar,             Behind Serene Homes Apartment,   Near Mewar Hospital, Bedla Road,   Udaipur, Rajasthan,               Pincode-313011, India

HAVE QUESTIONS?

Call us at +91 94 685 90 026 (Between 10.00 AM – 6.00 PM) or

send us an email to: info@urbanchic.in